Privacy Policy

01 Who We Are

jileevo is an online casino and sports betting platform built for Filipino players, operating under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). We offer a range of gaming products including video slots, live dealer games, sports betting, bingo, and sabong — all accessible to verified players aged 21 and above.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act 10173), jileevo acts as the Personal Information Controller (PIC) in respect of personal data collected through the jileevo platform, our customer support channels, and any other touchpoints through which you interact with us.

Our designated Data Protection Officer (DPO) can be contacted at the email address listed in Section 13 of this Policy. All privacy-related inquiries, data subject requests, and complaints should be directed to our DPO in the first instance.

02 Personal Data We Collect

jileevo collects the following categories of personal data from players registered on the platform. We collect only the minimum data necessary to deliver our services, comply with legal obligations, and maintain a safe gaming environment.

03 How We Collect Your Data

jileevo collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting our support team.
• Automated collection: Technical data collected automatically when you visit jileevo.net, including IP addresses, cookies, session data, and device identifiers. See Section 8 for full details on cookies.
• Third-party sources: Identity verification data from licensed KYC/AML service providers; fraud screening data from risk management partners; payment data from GCash, PayMaya, and our banking partners.
• Regulatory sources: Data received from PAGCOR or other Philippine government authorities in connection with player verification or regulatory compliance obligations.

jileevo does not purchase personal data lists from data brokers or any other commercial sources not directly related to platform operations.

04 How We Use Your Personal Data

jileevo uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your account records, and communicate essential account-related information.
• Service delivery: To process deposits and withdrawals, credit winnings to your account, apply bonuses, and provide access to all gaming products available on the platform.
• Legal and regulatory compliance: To fulfill our obligations under PAGCOR regulations, the Anti-Money Laundering Act (Republic Act 9160 as amended), the Philippine Data Privacy Act, and other applicable Philippine laws.
• Fraud prevention and security: To detect and prevent fraudulent activity, account takeover attempts, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: To monitor gaming behavior for signs of problem gambling, enforce deposit and loss limits set by players, and process self-exclusion requests.
• Customer support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent, and always with a clear option to unsubscribe.
• Platform improvement: To analyze aggregate usage patterns, identify technical issues, and improve the overall user experience on jileevo.

05 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jileevo processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to when registering your jileevo account — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws and PAGCOR regulations, including AML reporting, age verification, and data retention requirements.
• Legitimate interests: Processing carried out in jileevo's legitimate interests where these do not override your rights — including fraud prevention, security monitoring, and platform analytics.
• Consent: Processing based on your explicit consent, including marketing communications and optional data collection beyond what is strictly necessary. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Where jileevo relies on consent as the legal basis for processing, we maintain records of when and how consent was obtained. You have the right to withdraw consent at any time by contacting our support team or updating your communication preferences within your account settings.

06 Sharing Your Personal Data

jileevo does not sell or commercially transfer your personal data to third parties. We share your data only in the following limited circumstances and only to the extent necessary for each purpose:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard processing partners receive the minimum financial data required to complete transactions. These providers operate under their own privacy policies and applicable financial regulations.
• KYC and AML service providers: Licensed identity verification and anti-money laundering screening providers process identity documents and perform sanctions screening on behalf of jileevo.
• PAGCOR and Philippine government authorities: jileevo is legally required to report certain player data and suspicious transactions to PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine regulatory or law enforcement authorities upon receipt of a valid legal order or regulatory directive.
• Technology and infrastructure providers: Cloud hosting, data storage, and platform software providers who process data on jileevo's behalf under strict data processing agreements that prohibit use of your data for any purpose other than providing the contracted service.
• Game content providers: Individual game providers may receive session data (e.g., bet amounts, game outcomes) necessary to operate their games within the jileevo platform. These providers do not receive your identity or contact data.

07 Data Retention

jileevo retains personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the minimum retention periods required by Philippine law and PAGCOR regulations. The following general retention guidelines apply:

• Account data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in line with PAGCOR record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years as required under the Anti-Money Laundering Act and PAGCOR financial reporting obligations.
• KYC and identity documents: Retained for five (5) years from the date of collection or from the date of account closure, whichever is later.
• Customer support communications: Retained for three (3) years to support dispute resolution and quality assurance.
• Marketing consent records: Retained for as long as you remain a registered player, and for three (3) years following account closure.
• Self-exclusion records: Retained indefinitely where required to enforce a permanent self-exclusion, or for the duration of a time-limited exclusion period plus three (3) years.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymized in a manner that prevents re-identification. Anonymized aggregate data may be retained indefinitely for statistical and analytical purposes.

08 Cookies & Tracking Technologies

jileevo uses cookies and similar tracking technologies on the jileevo.net platform. Cookies are small text files stored on your device that help us deliver a functional, secure, and personalized gaming experience.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function correctly — including session management, login authentication, and security tokens. These cannot be disabled without affecting core platform functionality.
• Functional cookies: Store your preferences such as language settings, display options, and game history to improve your experience on return visits.
• Analytics cookies: Collect aggregate, anonymized data about how players interact with jileevo — page views, session duration, error logs — to help us improve the platform. No individually identifiable data is shared with analytics providers.
• Fraud prevention cookies: Used by our risk management systems to detect suspicious login patterns, bot activity, and other security threats in real time.

You can manage non-essential cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use the platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

09 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, registered jileevo players have the following rights in respect of their personal data. To exercise any of these rights, contact our Data Protection Officer using the details in Section 13. We will respond to all verified requests within fifteen (15) business days.

10 Data Security

jileevo implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes, but is not limited to:

• Transport Layer Security (TLS): All data in transit between your device and jileevo's servers is encrypted using TLS 1.2 or higher.
• Encryption at rest: Sensitive personal data stored on jileevo's servers is encrypted using AES-256 or equivalent industry-standard encryption.
• Access controls: Personal data is accessible only to jileevo staff and authorized processors who require it to perform their duties. Access is governed by role-based permissions and audit logging.
• Two-factor authentication: Available to all registered players and required for high-value account actions such as withdrawal requests above defined thresholds.
• Penetration testing: jileevo's platform infrastructure undergoes periodic security testing by qualified third-party security professionals.
• Incident response: jileevo maintains a documented data breach response procedure. In the event of a breach that poses a risk to player rights and freedoms, we will notify the National Privacy Commission (NPC) within 72 hours of discovery and affected players without undue delay.

While jileevo takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You also play a role in protecting your data — please use a strong, unique password for your jileevo account and enable two-factor authentication where available.

11 Children's Privacy and the 21+ Rule

jileevo is strictly an adult gaming platform. We do not knowingly collect personal data from any individual under the age of 21. The minimum legal age for real-money gambling on PAGCOR-regulated platforms is 21 years, as prescribed under Philippine law.

During the registration process, jileevo collects date of birth information and verifies age as part of the KYC process. Any account found to belong to a person under 21 years of age will be closed immediately. Personal data collected in connection with such an account will be deleted or anonymized, except where retention is required to report the incident to PAGCOR or relevant authorities.

12 Updates to This Privacy Policy

jileevo reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, NPC guidelines, or PAGCOR regulations. When material changes are made, we will post the updated Policy on this page with a revised "Last Updated" date and notify registered players via the email address associated with their account.

We encourage you to review this Privacy Policy periodically. Your continued use of the jileevo platform following the posting of any revised Policy constitutes your acceptance of the changes. If you do not agree to the revised Privacy Policy, you must stop using the platform and contact our support team to request account closure.

The version of this Privacy Policy dated January 1, 2026 supersedes all previous versions. Prior versions are available upon request by contacting our Data Protection Officer.

13 Contact, DPO & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jileevo, please contact our Data Protection Officer through the following channels:

• Email (DPO): [email protected] — Please include "Privacy Request" or "DPO Inquiry" in the subject line.
• Live Chat: Available 24/7 via the chat widget on the jileevo platform. For formal data subject requests, email is preferred to ensure a proper record is maintained.
• Response time: jileevo will acknowledge all privacy-related requests within three (3) business days and provide a substantive response within fifteen (15) business days of identity verification.

If you believe jileevo has not handled your personal data in accordance with the Philippine Data Privacy Act of 2012 and you are not satisfied with our response to your complaint, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent authority responsible for administering and implementing the Data Privacy Act and can be reached through the official NPC website.

This Privacy Policy was last reviewed and updated on January 1, 2026. It is written in plain English to be as clear and accessible as possible for Filipino players. If any provision conflicts with applicable Philippine law, that provision shall be interpreted to the minimum extent necessary to comply with the law.